Return Policy

At Ky's Beauty Shop, we take pride in crafting high-quality handmade skincare items. Due to the nature of our products, we have a limited return policy. Please read the following carefully before making a purchase:

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1. Damaged Items:
If your order arrives damaged during delivery, please contact us within 7 days of receiving your order. To be eligible for a return or refund, you must provide proof of the damage, such as clear photographs of the damaged items and packaging. Once we verify the damage, we will offer a replacement or a refund for the damaged items.

 

2. Non-Returnable Items:
Due to hygiene reasons and the handmade nature of our products, we cannot accept returns or offer refunds for items that have been opened, used, or are not in their original condition.

 

3. Incorrect Orders:
In the rare event that you receive the wrong item(s) in your order, please contact us immediately. We will arrange for the correct items to be sent to you, and you may be required to return the incorrect items at our expense.

 

4. Refunds:
Refunds will be issued to the original payment method used for the purchase. Please allow 4-5 business days for the refund to be processed after the return has been approved.

 

5. Contact Us:
If you have any questions or concerns about our return policy, please contact us at orders@kysbeautyshop.com with your order details and reason for return.

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By making a purchase from Ky's Beauty Shop, you acknowledge that you have read, understood, and agree to abide by our return policy.

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Last Updated: 03/24/2024